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The missed moment
Reception gets busy. Lunch happens. The practice closes. WhatsApp messages arrive overnight. The patient still expects an answer.
The reception system
The channel changes by plan. The operational system does not.
Our agents handle routine questions and appointment changes without a human needing to check or confirm each one first.
Never miss a call or message, day or night, weekends included.
Sent automatically before every appointment.
Start each day already knowing exactly who is coming in.
New patients are automatically captured and added to the practice records.
Track the numbers behind your practice growth, from new patients and bookings to cancellations, reschedules and overall appointment activity.
Natural voice calls designed for a local conversation, with the voice set per practice.
From first ring to confirmed booking
THE LOOPVoice or WhatsApp arrives.
Intent and availability are checked.
The right calendar action happens.
Reminders and reporting continue automatically.
The honest comparison
The point is not to replace people for the sake of it. The point is to stop losing the moments your practice cannot afford to miss.
One missed booking is small. A pattern of missed bookings is a system problem.
Pricing
Every plan includes the full reception system. Prices exclude VAT.
A simple way to cover every incoming WhatsApp message and keep bookings flowing.
For practices that want every incoming call answered in a natural voice experience.
For practices that want the full receptionist experience across both channels.
✓ No set-up fees on any plan. Prices exclude VAT.
Frequently asked questions
A premium system should be clear about what it does, what it does not do, and who remains responsible for patient data.
There is no set-up fee on any plan.
No. Dosscall AI can support practices with or without a dedicated receptionist. If you already have a front-desk team, the system takes care of repetitive calls, messages, bookings and reminders so they can focus on patients and tasks that need their attention.
The agent handles bookings, cancellations, reschedules, reminders and common questions on its own. Anything outside of that is passed on so your team can follow up.
Dosscall AI is built with patient privacy and POPIA requirements in mind. Our Information Officer is registered with the Information Regulator, and we follow appropriate measures for the lawful handling and protection of personal information. Patient information is only collected and used for the purposes required to provide the reception and appointment service.
Dosscall AI is an AI-powered receptionist that answers incoming calls in a natural voice. It can handle routine patient questions, appointment requests, bookings, cancellations and reschedules without requiring a staff member to answer every call.
You can cancel with written notice at any time. If a minimum term applies to your plan, cancellation takes effect at the end of that term. Full details are in our Terms and Cancellation Policy.
Starter is for practices that want WhatsApp reception. Standard adds voice call reception. Pro combines both channels for practices that want complete reception coverage. Choose based on how your patients currently prefer to reach you.
Dosscall AI works alongside your existing practice and reception team. We configure the agent around your practice information, services, operating hours and appointment process, then connect it to the systems needed to handle bookings and patient communication. Your team can continue running the practice while Dosscall handles the repetitive reception workload.
Yes. The agent identifies itself as an AI receptionist at the beginning of the interaction. Patients are not led to believe they are speaking with a human. This keeps the interaction transparent while allowing the agent to handle routine reception and appointment requests.
Once the required agreements are signed and we have the information needed from your practice, we can typically build and train your AI agents within 5 days. This includes configuring the agent around your practice's services, information, operating hours and appointment process. Some third-party services may require additional time. For example, WhatsApp setup and Meta business verification can affect the final activation timeline.
We use your practice information to train and configure the AI receptionist. This can include your website, services, operating hours, location, frequently asked questions, appointment types, policies and other information patients may need. The more complete and accurate the information provided, the better the agent can represent your practice.
For appointment and patient registration purposes, the agent collects the patient's name, phone number, and email address. Only information necessary for the service should be requested.
You can block specific dates or times in your practice calendar, including public holidays or periods when appointments are unavailable. Dosscall AI checks your calendar availability when handling appointment requests and will not offer patients times or days that have been blocked. If your availability changes, you simply update your calendar, and Dosscall AI will use the updated availability when assisting patients with bookings. This helps ensure that appointments are only offered during times your practice is actually available.
Ready when you are
Get in touch and we will connect your practice's calendar and get the agent answering for you.
